Challenge:
Aga Khan Hospital, a leading multi-specialty healthcare institution, serves thousands of patients daily across OPD, Pathology, Radiology, and Pharmacy. The hospital faced:
- Multiple departments across floors causing confusion and long queues.
- Patients required new tokens when moving between OPD, Labs, and Pharmacy.
- Staff struggled to handle patient flow during peak hours.
- Management lacked real-time visibility into patient movement and workloads.
- Physical layout challenges — kiosks and counters were far apart, complicating display connectivity.
Solution:
Databyte implemented a Queue Management System (QMS) customized for the hospital, with these highlights:
- Department-Based Queue Displays & Announcements — dedicated screens and audio announcements per department.
- Smart Token Forwarding — patients move between OPD, Labs, and Pharmacy without new tokens.
- HMIS Integration — patient and token data flow between the QMS and the hospital HMIS.
- Local Administration & Reporting — department heads track volumes, waiting times and efficiency.
- LAN-Based Displays — reliable connectivity for distant kiosks and counters.
Results:
- Patients: Reduced waiting times, smoother movement, less confusion.
- Staff: Balanced workloads and reduced manual queue handling.
- Management: Real-time insights, improved operational efficiency, better patient satisfaction.
Conclusion
By deploying Databyte’s Queue Management System, Aga Khan Hospital streamlined patient flow, improved staff efficiency, and enhanced the overall care experience.
Contact Us to learn how Databyte’s Queue Management Solutions can help your hospital.