Employees' State Insurance Corporation (ESIC) operates hospitals across India to provide medical care for insured workers and their families. With multiple departments, heavy patient traffic, and the need for better coordination, ESIC partnered with Databyte to implement a Queue Management System (QMS) for streamlined patient handling and improved service efficiency.
Challenge:
ESIC Hospitals faced patient crowding and confusion due to multiple departments spread across several floors. Patients had to collect new tokens when visiting different departments, which led to long wait times and dissatisfaction. Staff also struggled to manage patient flow smoothly without real-time tracking or control.
Solution:
Databyte deployed a hospital-wide Queue Management System designed for efficient patient routing and real-time coordination between departments.
- Department-Level Displays: Each department has its own display and announcement system for clear guidance.
- Token Forwarding: Patients can move between departments (e.g., OPD → Pathology) without generating a new token.
- Admin Control: Department administrators manage services, priorities, and configurations locally.
- Comprehensive Reports: Insights into patient flow, waiting times, and workload distribution help improve hospital operations.
Results:
- For Patients: Clear guidance, shorter wait times, and smoother hospital visits.
- For Staff: Easier patient handling and better workflow management.
- For Management: Department-wise visibility and data-driven efficiency.
Want to streamline patient flow at your hospital? Contact us to learn how Databyte’s Hospital Queue Management Solutions can help.