Challenge:
Indira Gandhi Hospital, a large multi-specialty public hospital, faced:
- Long queues and confusion across multiple departments and floors.
- Patients needing new tokens when moving between departments.
- Staff struggling to manage heavy patient volumes.
- Management lacked visibility into waiting times and workloads.
Solution:
Databyte implemented a hospital-specific QMS with:
- Smart Token Forwarding so patients can move between OPD → Lab → Pharmacy without re-issuing tokens.
- Audio-Visual Guidance with displays and announcements in each department.
- Organized Workflows configurable by department heads.
- Actionable Insights via localized reports on waiting times and staffing.
Results:
- Patients: Reduced waiting times and smoother navigation between departments.
- Staff: Simplified queue handling and organized workflows.
- Management: Department-level visibility and better operational control.
Conclusion
Indira Gandhi Hospital transformed its patient-flow management using Databyte’s QMS, improving efficiency and patient satisfaction.
Looking to improve your customer service experience? Contact us to learn how Databyte’s Queue Management Solutions can help.