Challenge:
MPPHSCL is one of the largest public healthcare providers in the state, serving thousands daily. Main challenges included:
- Long queues and overcrowding across multiple floors.
- Patients forced to collect new tokens when moving between departments.
- Staff overwhelmed handling heavy patient flow.
- Management lacked real-time visibility into patient movement and workloads.
Solution:
Databyte deployed a QMS tailored for large hospital operations, featuring:
- Smart Token Forwarding to allow movement without re-issuing tokens.
- Department Displays & Announcements for real-time guidance.
- Efficient Workflows enabling staff to balance and manage queues.
- Data & Insights via departmental reports on wait times and workload.
Results:
- Patients: Shorter waits, smoother navigation, reduced confusion.
- Staff: Simplified queue management and balanced workload.
- Management: Real-time visibility and improved efficiency.
Conclusion
MPPHSCL modernized its patient journey with Databyte’s QMS, improving speed, clarity and operational control.
Contact us to learn how Databyte can help your facility.