Challenge:
Suraksha Diagnostic, a leading diagnostic chain, faced:
- Long waiting times across services like blood collection, radiology, consultations and pharmacy.
- Confusion and overcrowding in waiting areas due to lack of clear guidance.
- Staff difficulty managing peak-hour rush effectively.
- Need for department-wise reporting on patient flow and demand.
Solution:
Databyte implemented a Queue Management System across Suraksha centers featuring:
- Service-Based Tokens at kiosks or reception for Pathology, Radiology, Consultation, Pharmacy.
- Audio-Visual Guidance to direct patients smoothly to the right counters.
- Token Forwarding so patients move between departments without new tokens.
- Reports & Analytics for management to monitor wait times and departmental performance.
Results:
- Patients: Reduced waiting times and clearer guidance.
- Staff: Easier queue management and better control at peak times.
- Management: Department-wise visibility and improved planning.
Conclusion
Suraksha Diagnostic streamlined operations and improved patient experience with Databyte’s QMS.
Looking to improve customer experience across your centers? Contact us to explore Databyte’s Queue Management Solutions.