Challenge:
Vestige, a major direct-selling company in India, serves thousands of customers and distributors every day and faced:
- Long queues and delays during peak hours.
- Visitors confused about counters for purchases, membership, or support.
- Manual crowd handling that slowed service and caused dissatisfaction.
- Managers lacking real-time visibility into visitor flow and counter workloads.
- Need for secure, centralized connectivity across systems.
Solution:
Databyte implemented a QMS across Vestige’s centers with:
- Self-Service Token Kiosks for tokens by service type.
- Audio-Visual Displays to guide visitors to the correct counters.
- Priority Tokens for senior citizens, women, and differently-abled visitors.
- Reports & Analytics for daily service flow and workload insights.
- Secure LAN Connectivity for reliable integration.
Results:
- Visitors & Distributors: Faster service and reduced waiting times.
- Staff: Simplified queue handling and smoother service.
- Management: Real-time visibility and improved operational efficiency.
Conclusion
Vestige transformed service delivery with Databyte’s QMS — reducing delays and improving the customer/distributor experience.
Contact us to learn how Databyte’s Queue Management Solutions can help your organization.